FAQ
Frequently asked questions
Answers about design, budgets, samples, production and export. Can’t find yours? Ask us directly.
Products and design
Do you only make custom furniture?
Yes. Every piece is made to order from your drawings, references or one of our existing designs adapted to your project. We do not hold retail stock.
Can you work from our interior designer’s drawings?
Yes. We review your drawings, prepare shop drawings for approval and suggest construction details where they help durability or cost.
Can you match our budget?
Usually, yes. Share your target price per piece and we will suggest timber, construction and finish options that meet it, from Essential to Bespoke specifications.
Orders and samples
Do you make a prototype before production?
For new designs we make a prototype for your approval, with photos and video, before production starts. [Your sample fee policy, for example: sample cost is credited against your order.]
What is your minimum order?
[Your MOQ policy.] Contact us if your project is smaller; we can often combine it with other shipments.
How long does production take?
Typically [XX–XX] weeks after prototype approval, depending on quantity and complexity. We confirm the schedule in your quotation.
Shipping and export
Which countries do you ship to?
We ship worldwide by sea container from the port of Semarang. Delivery terms are agreed for each project.
Is your timber legal for export?
Yes. We use legally verified timber and supply SVLK / V-Legal export documents with each shipment.
Working with us
Can we visit the workshop?
Yes, workshop visits in Jepara are welcome by appointment. Contact us to schedule a visit.
How do we start?
Send us your drawings, a BOQ or reference photos through our quote form. We reply within [24] business hours with questions or a first estimate.
Still have a question?
Send us a message and we will reply within [24] business hours.